Complaints

Interfinanz confirms that it has arrangements in place to ensure it continues to maintain Professional Indemnity Insurance in accordance with s. 912B of the Corporations Act (as amended).  In particular our Professional Indemnity insurance, subject to its terms and conditions, provides indemnity up to the Sum Insured for Interfinanz and our authorised representatives / representatives / employees in respect of our authorisations and obligations under our Australian Financial Services Licence.  This insurance will continue to provide such coverage for any authorised representative / representative / employee who has ceased work with Interfinanz for work done whilst engaged with us.

Who can I complain to if I have a complaint about the advisory service?

If you have any complaint about the service provided to you, please contact Interfinanz Pty Ltd on either (03) 9415 7353 or 0403 509 637 between the hours of 9am and 5pm weekdays or write to us at

PO Box 459,
Melbourne East Victoria 8002.

If however, you have a complaint about your advice and are not satisfied with the response you received from Interfinanz, we are members of the Financial Ombudsman Service and you may refer the matter to them at the following address:

PO Box 579,
Collins Street West,
Victoria 8007

or telephone toll-free on 1300 780 808. This service is provided by an independent and impartial body.

The Australian Securities and Investments Commission (ASIC) also has a free call Infoline on 1300 300 630 which You may use to make a complaint and obtain information about Your rights.

Who can I complain to if I have a complaint about procedures in relation to Privacy?

If you have any complaint about the procedures in relation to Privacy, please contact Interfinanz as above. If you have a complaint about Privacy and are not satisfied with the resolution from Interfinanz, the Office of the Federal Privacy Commissioner should then be contacted.

Interfinanz

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